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Terms and Conditions


Thank you for shopping at Mdada! We appreciate that your time spent with us  during our livestreams and making purchases for items that we truly believe in. 

As with any shopping experience, there are terms and conditions that apply to  transactions at Mdada. By making a purchase at Mdada or any of its subsidiary  channels, you agree to the terms set forth below. 


Please take note that all refunds and returns will only be considered within 7 days of  receiving your item(s).  

We want you to be thrilled with the products you purchase from Mdada. We seek  out the best products through close partnership and collaboration with our  suppliers. We understand, however, that sometimes a product may not be what you  expected it to be. In that event, please review the following terms related to your  refund. 

The refund of product 

Refund requests can only be made within 7 days of the date you've received the  item with supporting photograph during the unboxing experience (Any request  beyond 7 days will be reviewed on case to case basis and it will take longer to  process due to the pandemic). To initiate this request, please contact us at our  customer service hotline 88092361 so that we can facilitate the return. Please note  that the policy is subject to the conditions below: 

1. Only items in original new/unused condition can be returned. Products that are opened, with scratches, stained, damaged, used, consumed or any  other modification will not be accepted. We reserve the right not to refund a  product that, in our reasonable opinion, has become of unacceptable quality  due to fair wear and tear, misuse; or as a result of failure to take reasonable  care of the product. 

2. Please return the items in the original new/unused packaging, which is  designed carefully to avoid shipping damages. If you have already discarded  the original packaging, you can use the best packaging material that you can  find to package the item sufficiently to avoid damage in transit back to us.  We encourage customers to photograph the items scheduled for return and  the condition of the packaging before handing them over to destinated  delivery partners/couriers. Any return cost shall be bear by the customer and  any walk-in returns strictly by appointment only. We will not be able to  accept the returned product if it is received in any other variable conditions 

during the return inspection. 

3. We are unable to accommodate returns / exchanges / refunds for the  following items: 

o Any item that is frozen 

o Any food items that are consumed 

o Any item with cosmetic defects 

o All skincare items that has been used or with broken seal from  manufacturer’s packaging 

4. Mdada reserves the right to reject any requests for refunds, returns or replacements  at its sole discretion, including without limitation, where it deems that any  transaction that is fraudulent or suspected to be fraudulent 


A 30% restocking fee based on the transaction value will be deducted from your  refunded amount. As such, you will be refunded the following:  

Transaction Value - Restocking Fee = Refunded Amount (S$) 

For luxury items there will be an additional $150 authentication fee to ensure that  the returned item was not swapped with a non-genuine piece. 

The restocking fee is for us to cover cost associated with handling and processing  returns. It can include and is not limited by, 

o Returned product cannot be sold as new anymore e.g. fingerprints,  damaged packaging 

o Cost to bring the item back to saleable condition 

o Returned products need to be inspected, repackaged 

o Payment gateway fee charged by our service provider to handle both  credit card and paynow transactions 

Refunds will be processed within 14 business days after receiving the refunded  item, back to the original mode of payment. The credited amount may be reflected  within 3 or up to 30 calendar days, depending on your bank process.


No restocking fee will be charged for the following 

o Wrong item received 

o Defective items that are not explicitly mentioned in regards to preloved items o Refunding the amount to floating credit (Cost of return to be bear by  customers) 

o Allergic reaction to products with doctor’s diagnosis (It is advised that customers  with allergies should always read a product's ingredients label before use. We are not  responsible for any individual reaction to any ingredient. If allergy occurs, please discontinue  use and seek immediate medical attention) 


If you decide to change or cancel your order, please notify us during or after the  stream. However, a 30% restocking fee will apply once the stream ends

Cancellation of Orders with Discount Voucher 

If you cancel any item(s) in your order with a voucher/floating credit applied, you will  be refunded according to the respective value back to the original mode of  payment, the whole absolute-value of the voucher/floating credit which was initially  applied will be credited back into your account.  

The above Cancellation Policy may not necessarily be applicable to all products or  scenarios and Mdada reserves the right to handle it on a case to case basis. 

Please whatsapp or call our customer service team (Mon-Fri 11am-8pm) to process  this request. 


Mdada will send the sales order confirmation via instant messaging platform within  the day of purchase. For paynow(UEN) orders, customers are required to submit a  screenshot of the paynow confirmation page to 89385257(or to the respective  number shown on stream). We will confirm the transaction once we receive the  proof of payment.


All orders of local livestream will be fulfilled in 7-10 business days. For pre-order  items, the lead time will be communicated during the livestream or informed  through our customer service team.  

If Mdada is unable to fulfil the order due to unforeseen circumstances, we will notify  the customers with the following options 

o New delivery date 

o Full refund of the purchase in the form of floating credits 

o Full refund of the purchase back to original mode of payment 

For any delivery of products by our partner merchants you can contact them  directly. Delivery lead times varies for our partner merchants and it will be  mentioned during the livestream. 


We constantly seek to provide the best value for our customers hence all PWP  (Purchase with Purchase) sales are carefully priced. As such, all PWP has to be  purchased with the main bundle deal. In some instances a restocking fee may apply if Mdada deems that no main deal was purchased and the PWP has to be refunded.  (Refer to returns and refunds). Mdada reserves the right to handle it on a case to  case basis. 


We endeavour to ensure that all the products sold by us are accurately described,  and we rely on information provided to us by our suppliers. Unfortunately, on some  occasions, it is possible that our host’s description will contain errors and we  reserve the right to correct any errors or inaccuracies at any time, including after  you have placed an order. 

In some cases, the products we offer for sale are preloved or made from natural or  organic materials, and there may be small variations between the product image(s)  and the product you receive. This will always be mentioned by our hosts. We will  provide information about the product especially preloved during the livestream as  accurately with information provided by our supplies in regards to defects, signs of  use, colour transfer, discolouration, etc.  

Photos will be provided in regards to preloved items through whatsapp after the  product has be reserved. The customer is responsible to ask for additional photos 

to ensure that they fully understand the condition of the bag. Any request for refund  after will be subjected to a restocking fee. Refer to (returns and refunds). 

We endeavour to ensure that all colours are displayed accurately, but you should be  aware that colours may appear slightly differently on different displays and screens due to photography lightings. The shade of colour from screen to screen is not a  fault or error. 

Mdada reserves the right to amend the listing prices of our products at any time  without giving any reason or prior notice.  


Preloved items, may have inherent cosmetic conditions, and may not have the  appearance of looking brand new. Customers acknowledge that they are fully aware  of these cosmetic conditions and that the discounted price of these items sold  reflect this acknowledgement. 

Close up photos will be provided upon winning the bid, if you choose to accept the  condition and make payment the sale will be final.  

Should you choose to refund, there will be a 30% restocking fee and a $150 dollar authentication fee by our authenticators. The final refund amount will be, 

Purchase price – 30% - $150 = Refunded amount. 

The refund will be made back to the original mode of payment.  

Should you choose to refund the bag back to store credit the 30% fee will not  apply. The $150 re-authentication fee will still stand. The final amount will be, 

Purchase price - $150 = refunded amount back into floating credit. 


We do not have any authorized reseller, agent, distributor. Furthermore, we strongly  advise against purchasing from any other unauthorized third-party sources. By  purchasing from unauthorized retailers, you may put yourself at risk of purchasing  imitation, expired, or damaged products 

Mdada reserves the right to amend or modify these Terms & Conditions from time to  time.